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Dispatching

One board. Every crew. Real time.

Watch jobs move Assigned → En route → On site → Done as they happen, bump an emergency to the front of the queue, and let every customer get an on-the-way text automatically.

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Part of the Operations Hub.
app.homeserviceone.io/dispatch
Assigned 3
M 14 Oak St
AC tune-up · 8:00
⚡ Emergency
No-heat call · jumped queue
En route 2
J 22 Pine Ave
ETA 9 min
On site 1
L Maple Dr
Started 10:04
Done 6
M 8 Elm Ct
✓ Paid
6 crews live · avg response 8 min

How dispatching works

Live status board

The whole day at a glance.

  • Cards slide across as status changes
  • Every crew and job in one view
  • Filter by crew, area, or status

Emergency bump

Handle the curveball.

  • Emergencies jump to the top of a queue
  • Reassign to the closest crew in a tap
  • The rest of the day reshuffles cleanly

Automatic customer texts

No more “where's my tech?”

  • On-the-way and running-late texts, automatic
  • Completion notifications with photos
  • Fewer callbacks to the office

Why operators run on it

The whole day visible on one live board Emergencies handled without derailing the schedule Customers texted automatically at every step

Dispatching FAQ

What is dispatch software?

It's the live board a home-services company uses to assign and track crews in real time — cards move Assigned → En route → On site → Done, emergencies jump the queue, and customers get automatic on-the-way texts.

Can it handle emergency jobs?

Yes. An emergency bumps to the top of the right crew's queue and the rest of the day reshuffles around it.

Is dispatching included in a plan?

Dispatching is part of the Operations Hub, alongside Smart Routing and Scheduling.

Works with

Scheduling

Operations Hub

AI Optimization

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All products